If you wish to return any part of your order purchased in our shop from our ready made collection you can do so within 14 days of the receipt of the parcel. Please contact us at inannabespokeshoes@gmail.com or on 07927396857 prior to returning. Goods must arrive with us within a further 14 days.
Please ensure to obtain ‘proof of postage'. All returned goods remain the responsibility of the customer until they reach Inanna Bespoke Shoes.
Please note we do not refund any shipping costs applied to your original order should you chose to make a partial or full return.
INTERNATIONAL RETURNS
If returning goods from outside of the UK, please ensure the package is sent on a tracked service or with ‘proof of postage’. All returned goods remain the responsibility of the customer until they reach Inanna Bespoke Shoes. Please contact us within 14 days of receiving the parcel and goods must arrive with us within a further 21 days of contact. International customers are responsible for the cost of return.
If your item is incorrect or faulty please contact inannabespokeshoes@gmail.com within 14 days of the receipt of the parcel in order to obtain either a refund or where available a replacement upon receipt of the item back to Inanna Bespoke Shoes. Please do not post any faulty or incorrect items back to us before you have been advised by ourselves. Inanna Bespoke Shoes will cover the cost of return postage in this instance.
If you have any questions about returning your goods please contact inannabespokeshoes@gmail.com or call us Monday to Friday 9am to 5.30pm on 07927396857.
ipt at inannabespokeshoes@gmail.com or on 07927396857.
